Terms of service

Last Updated: 19 September 2026

These Terms and Conditions govern the purchase of products and services from Ebnolo Balloons, including personalised gifts, balloon décor, balloon arches, balloon pillars, event décor, showroom and dealership décor, corporate gifting, hampers, delivery and installation services.

By requesting a quotation, placing an order, making payment, approving a design, or otherwise confirming an order with Ebnolo Balloons, you acknowledge that you have read and agreed to these Terms and Conditions.

These Terms and Conditions are intended to operate in accordance with applicable South African law, including the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and applicable privacy legislation including the Protection of Personal Information Act 4 of 2013 (POPIA). Nothing in these Terms and Conditions is intended to limit or exclude any right or protection that cannot lawfully be limited or excluded.

1. About Ebnolo Balloons

Ebnolo Balloons is a creative gifting and balloon décor business based in Boksburg, Gauteng.

Business Address:
36 Odendaal Road, Morganridge, Boksburg, South Africa, 1459

Telephone:
060 505 0659

Email:
orders@ebnolo.co.za

Website:
https://ebnolo.co.za

Business Hours:
Monday–Friday, 09:00–17:00

Ebnolo Balloons provides products and services to individuals, businesses, corporate clients, dealerships, showrooms and other organisations throughout Gauteng, subject to availability and applicable delivery or installation requirements.

2. Definitions

“Ebnolo Balloons”, “we”, “us” or “our” means Ebnolo Balloons.

“Customer”, “you” or “your” means the person or organisation placing an order or requesting our products or services.

“Order” means a confirmed request for products or services.

“Custom Order” means a product or service created, personalised, prepared, decorated or supplied according to a customer's specific requirements.

“Services” include balloon décor, balloon installations, event styling, delivery, setup, installation and related services.

“Products” include personalised gifts, mugs, tumblers, drinkware, hampers, balloons and other products supplied by Ebnolo Balloons.

“Quotation” means a written price proposal issued by Ebnolo Balloons for specified products or services.

3. Quotations and Pricing

3.1 Quotations are based on the requirements provided by the customer at the time of quotation.

3.2 A quotation may include product costs, design or personalisation costs, labour, installation, delivery, setup, collection or other applicable charges.

3.3 Unless expressly stated otherwise, a quotation does not constitute confirmation of an order.

3.4 Prices quoted by Ebnolo Balloons are subject to the specifications contained in the quotation and may change where the customer subsequently requests additional products, services, quantities, design changes, delivery requirements or other additions.

3.5 Where additional work or charges become necessary, Ebnolo Balloons will communicate the additional cost to the customer and, where required by applicable law, obtain the customer's authorisation before proceeding.

3.6 Any quotation will be valid for the period stated on the quotation. If no validity period is stated, Ebnolo Balloons may reasonably update the quotation before the order is confirmed.

4. Placing and Confirming an Order

4.1 An order is considered confirmed once Ebnolo Balloons has received the required acceptance, deposit or payment and has confirmed the order in writing.

4.2 Ebnolo Balloons may require a deposit or full payment before commencing preparation, production, personalisation or installation.

4.3 For custom or personalised orders, Ebnolo Balloons may require payment of a deposit before materials are purchased or production begins.

4.4 An order is not considered confirmed merely because the customer has requested a quotation or made an enquiry.

4.5 Customers are responsible for providing accurate information required to complete an order, including names, spelling, dates, numbers, colours, sizes, quantities, delivery information and venue details.

4.6 Ebnolo Balloons will not be responsible for errors resulting from incorrect information supplied or approved by the customer, subject to applicable consumer rights.

5. Custom and Personalised Products

5.1 Many Ebnolo Balloons products are customised or personalised specifically for individual customers.

5.2 Customers are responsible for checking the spelling, wording, names, dates, colours and other personalised information before approving an order.

5.3 Once production or personalisation has commenced, changes may not always be possible.

5.4 Where a customer requests a change after production has commenced, additional charges may apply where the change results in additional materials, labour, production or delivery costs.

5.5 Because customised products may be made specifically according to a customer's requirements, cancellation and refund rights may be affected by the nature and stage of the order, subject to the customer's rights under applicable South African consumer law.

5.6 Nothing in this section removes any statutory rights available to a consumer.

6. Balloon Décor and Styling

6.1 Balloon décor may include balloon arches, balloon pillars, garlands, backdrops, branded balloon installations and other decorative arrangements.

6.2 Colours, finishes, balloon sizes, textures and arrangements may vary slightly from photographs, digital mock-ups, examples or previous installations due to product availability, lighting, screen settings, manufacturing variations and the handmade nature of balloon décor.

6.3 Where a particular balloon colour, brand, size or accessory is unavailable, Ebnolo Balloons may propose a suitable alternative and will communicate material changes to the customer.

6.4 Where a design has been specifically approved by the customer, Ebnolo Balloons will use reasonable efforts to produce the agreed design while allowing for reasonable variations inherent in handmade décor.

7. Balloon Décor Installation

7.1 Where installation is included, the customer must provide accurate venue information and ensure that Ebnolo Balloons has reasonable access to the installation area.

7.2 The customer is responsible for informing Ebnolo Balloons of venue rules, access restrictions, loading requirements, parking restrictions, security procedures, permits or other requirements that may affect installation.

7.3 The installation area should be clean, reasonably accessible and suitable for the agreed décor.

7.4 Ebnolo Balloons may reasonably refuse or modify an installation where the proposed installation location presents an unsafe or unsuitable condition.

8. Outdoor Installations and Weather

8.1 Balloon décor installed outdoors may be affected by wind, rain, direct sunlight, heat, cold, humidity and other environmental conditions.

8.2 Outdoor balloon décor may have a shorter lifespan than indoor décor.

8.3 Where severe or unsafe weather conditions make installation impractical or unsafe, Ebnolo Balloons may recommend postponement, relocation or modification of the installation.

8.4 Where an outdoor installation is affected by weather after it has been installed, Ebnolo Balloons cannot guarantee the condition or lifespan of the décor.

9. Balloon Lifespan and Care

9.1 Balloon décor is temporary event décor and its lifespan depends on factors including balloon material, installation environment, temperature, sunlight, humidity, wind, handling and location.

9.2 Balloons should not be exposed unnecessarily to sharp objects, excessive heat, direct sunlight, rough handling or other conditions that may cause damage.

9.3 Customers should not move, pull, cut, remove or alter installed balloon décor unless specifically authorised.

9.4 Ebnolo Balloons cannot guarantee a specific lifespan where environmental conditions or customer handling affect the installation.

10. Delivery

10.1 Delivery is available subject to location, availability and applicable delivery charges.

10.2 Delivery fees may vary depending on distance, order size, delivery requirements and other logistical considerations.

10.3 Customers must provide an accurate delivery address, contact number and any relevant access instructions.

10.4 The customer or an authorised recipient should be available to receive the order at the agreed delivery time or delivery window.

10.5 If delivery cannot be completed because the customer or authorised recipient is unavailable, the address is incorrect, access is unavailable or other circumstances attributable to the customer prevent delivery, additional delivery charges may apply, subject to applicable law.

10.6 Ebnolo Balloons will make reasonable efforts to deliver orders within the agreed timeframe.

11. Collection of Orders

11.1 Customers collecting orders from Ebnolo Balloons must collect them within the agreed collection period.

11.2 Customers are responsible for ensuring that their vehicle is suitable for transporting the order.

11.3 Ebnolo Balloons is not responsible for damage caused after the customer has collected the order where such damage results from unsuitable transportation, incorrect handling or storage.

12. Payment

12.1 Payment methods may include EFT, card and other approved payment methods made available by Ebnolo Balloons.

12.2 The applicable payment requirements will be communicated to the customer when the order is confirmed.

12.3 Where a deposit is required, the order may not be scheduled for production or installation until the required deposit has been received and the order has been confirmed.

12.4 The remaining balance, where applicable, must be paid by the date specified by Ebnolo Balloons.

12.5 Ebnolo Balloons reserves the right, subject to applicable law, not to release products or commence services where required payments have not been received.

13. Deposits

13.1 Ebnolo Balloons may require a reasonable deposit for advance bookings, custom orders, personalised products and event installations.

13.2 Deposits may be used to secure the booking, purchase materials, allocate production time and prepare the customer's order.

13.3 Cancellation charges, where applicable, will be determined having regard to the circumstances, including the nature of the products or services, notice given, expenses already incurred and reasonable losses suffered.

13.4 Any cancellation charge will be subject to applicable South African consumer protection law.

13.5 Nothing in these Terms and Conditions is intended to make a deposit automatically non-refundable in circumstances where the law requires a refund.

14. Cancellation by the Customer

14.1 Customers wishing to cancel an order must notify Ebnolo Balloons in writing as soon as reasonably possible.

14.2 Cancellation requests may be sent to orders@ebnolo.co.za or through another written communication channel accepted by Ebnolo Balloons.

14.3 The amount payable or refundable following cancellation will depend on the nature and stage of the order and will be determined in accordance with applicable law.

14.4 Where Ebnolo Balloons has already incurred reasonable costs relating to materials, personalisation, production, preparation, delivery or installation, those costs may be taken into account where legally permissible.

14.5 Special-order and personalised goods may be subject to different cancellation considerations under applicable law.

14.6 Nothing in this clause limits statutory cancellation or cooling-off rights that apply to a particular transaction.

15. Cancellation or Non-Performance by Ebnolo Balloons

15.1 Ebnolo Balloons will make reasonable efforts to fulfil confirmed orders as agreed.

15.2 If Ebnolo Balloons becomes unable to provide an agreed product or service, the customer will be informed as soon as reasonably practicable.

15.3 Where Ebnolo Balloons cannot fulfil an order and applicable law requires a refund, the applicable amount will be refunded in accordance with the law.

15.4 Where reasonably possible, Ebnolo Balloons may offer an alternative product, service, date or arrangement, subject to the customer's agreement.

16. Changes to Orders

16.1 Customers should request changes as early as possible.

16.2 Changes may include dates, venues, colours, quantities, personalisation, products, designs or delivery requirements.

16.3 Changes are subject to availability and may result in additional charges.

16.4 Where a change materially affects the agreed price or service, Ebnolo Balloons will communicate the revised price before proceeding where required.

17. Customer-Supplied Items and Information

17.1 Where customers provide photographs, logos, wording, artwork, branding or other material for personalisation or production, the customer is responsible for ensuring that the material is accurate and that they have the necessary rights or permission to use it.

17.2 Ebnolo Balloons may rely on the information and materials supplied by the customer when producing the order.

18. Corporate, Dealership and Branded Orders

18.1 Corporate and dealership orders may involve additional requirements relating to branding, delivery schedules, venue access, installation times, logos and approval processes.

18.2 Customers must provide accurate branding assets and specifications within the agreed timeframe.

18.3 Delays caused by late approval, missing branding assets, incorrect information or delayed customer instructions may affect the agreed delivery or installation schedule.

18.4 Where additional work is required because of changes requested after approval, additional charges may apply.

19. Product Availability and Substitutions

19.1 Ebnolo Balloons will make reasonable efforts to supply products as ordered.

19.2 Product colours, packaging, accessories and individual components may occasionally become unavailable.

19.3 Where a material substitution is necessary, Ebnolo Balloons will communicate the proposed alternative to the customer where reasonably practicable.

20. Quality and Defects

20.1 Ebnolo Balloons aims to provide products and services that meet applicable quality and consumer protection requirements.

20.2 Customers should inspect products as soon as reasonably possible after delivery or collection.

20.3 If a customer believes that a product or service is defective, damaged or does not conform to the agreed order, the customer should contact Ebnolo Balloons promptly with details of the issue and, where appropriate, photographs.

20.4 Ebnolo Balloons will assess complaints fairly and provide an appropriate remedy where required by applicable law.

20.5 Nothing in these Terms and Conditions limits the consumer's statutory rights relating to defective goods, unsuitable services or other rights under applicable law.

21. Complaints

21.1 Complaints should be submitted as soon as reasonably possible after the issue arises.

21.2 Complaints may be sent to:

Email: orders@ebnolo.co.za
Telephone: 060 505 0659

21.3 Customers should provide their name, order details, relevant dates and a description of the issue.

21.4 Ebnolo Balloons will endeavour to investigate complaints and provide a response within a reasonable period.

21.5 Where a complaint cannot be resolved directly between the parties, the customer retains any rights available under applicable South African consumer protection legislation and applicable dispute-resolution mechanisms.

22. Customer Responsibilities

The customer agrees to:

Provide accurate order and contact information;
Review and approve personalised details carefully;
Provide reasonable access to venues where installation is required;
Inform Ebnolo Balloons of relevant venue restrictions;
Make required payments within agreed timeframes;
Provide required approvals and artwork within agreed timeframes;
Follow reasonable care instructions for products and balloon décor; and
Treat Ebnolo Balloons staff and contractors respectfully and safely.

23. Venue Access and Safety

23.1 Customers are responsible for obtaining any necessary permission from venues, landlords, property owners, event organisers or other relevant parties.

23.2 Ebnolo Balloons should be informed of venue rules that could affect installation.

23.3 Ebnolo Balloons may stop, postpone or modify an installation where conditions present a reasonable safety risk to staff, contractors, customers, guests, property or the public.

24. Photography and Marketing

24.1 Ebnolo Balloons may photograph completed décor, products and installations for portfolio, website, social media and marketing purposes where appropriate.

24.2 Where identifiable individuals appear in photographs, Ebnolo Balloons will handle personal information and images in accordance with applicable privacy laws and required permissions.

24.3 Customers may inform Ebnolo Balloons in advance if they have specific reasonable concerns about identifiable people appearing in marketing material.

25. Personal Information and POPIA

25.1 Ebnolo Balloons may collect personal information necessary to process enquiries, quotations, orders, payments, deliveries, installations, customer communications and other legitimate business activities.

25.2 Personal information may include names, telephone numbers, email addresses, delivery addresses, event information, order details and payment-related information.

25.3 Ebnolo Balloons will process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

25.4 Personal information will only be used for lawful and appropriate purposes connected with Ebnolo Balloons' business activities.

25.5 Customers may have rights regarding their personal information, subject to applicable law.

25.6 For more information about the processing of personal information, customers should refer to Ebnolo Balloons' Privacy Policy.

26. Electronic Communications

26.1 Ebnolo Balloons may communicate with customers by email, telephone, messaging applications or other electronic communication methods.

26.2 Electronic quotations, confirmations, approvals and communications may be used in connection with orders.

26.3 Customers should retain copies of quotations, order confirmations, approvals and other important communications.

26.4 Electronic transactions and communications are subject to applicable South African law, including the Electronic Communications and Transactions Act 25 of 2002.

27. Intellectual Property

27.1 Ebnolo Balloons retains rights in its original designs, photographs, branding, website content, written content and other intellectual property, except where ownership belongs to another party or has been expressly transferred.

27.2 Customers may not reproduce Ebnolo Balloons' original designs, photographs, branding or other protected content for commercial purposes without permission.

27.3 Customer-supplied logos, artwork, photographs and other intellectual property remain subject to the rights of the respective owner.

28. Force Majeure and Circumstances Beyond Our Reasonable Control

28.1 Ebnolo Balloons will not be responsible for delays or inability to perform caused by circumstances reasonably beyond its control, including severe weather, natural disasters, fire, accident, power or telecommunications failures, road closures, civil unrest, government restrictions, venue closures, supplier disruptions or other extraordinary circumstances.

28.2 Ebnolo Balloons will make reasonable efforts to communicate material delays and, where possible, offer an alternative arrangement.

28.3 This clause does not remove any refund, cancellation or other rights that may apply under South African law.

29. Limitation of Liability

29.1 Ebnolo Balloons will provide its products and services with reasonable care and skill and in accordance with applicable law.

29.2 Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

29.3 Ebnolo Balloons will not be responsible for loss or damage caused by circumstances outside its reasonable control or by the customer's failure to follow reasonable care, handling or installation instructions, subject always to applicable law.

29.4 Nothing in these Terms and Conditions limits statutory consumer rights or remedies that cannot legally be excluded.

30. Consumer Rights

30.1 These Terms and Conditions are subject to applicable South African consumer protection legislation.

30.2 Where a provision of these Terms and Conditions conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.

30.3 Nothing in these Terms and Conditions is intended to remove a consumer's statutory rights, prevent a consumer from exercising a lawful remedy, exclude liability that cannot legally be excluded, or create an unfair or unreasonable contractual term.

31. Dispute Resolution

31.1 Ebnolo Balloons encourages customers to contact the business directly so that complaints can be resolved amicably wherever possible.

31.2 Where a dispute cannot be resolved directly, either party may use any applicable statutory complaint, mediation, alternative dispute-resolution or other legal process available under South African law.

31.3 Nothing in this clause prevents a consumer from exercising a statutory right to approach a competent regulatory, ombudsman, tribunal or court process where applicable.

32. Governing Law

32.1 These Terms and Conditions are governed by the laws of the Republic of South Africa.

32.2 Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of a competent court or legally applicable dispute-resolution body.

33. Changes to These Terms and Conditions

33.1 Ebnolo Balloons may update these Terms and Conditions from time to time to reflect changes in its products, services, business practices or applicable law.

33.2 The version applicable to a particular order will generally be the version communicated to or accepted by the customer when that order was confirmed, subject to applicable law.

33.3 Updated Terms and Conditions will be published on ebnolo.co.za where appropriate.

34. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to comply with applicable law, and the remaining provisions will continue to apply to the extent legally permissible.