Shipping policy

Last Updated: 19 September 2026
Website: ebnolo.co.za

At Ebnolo Balloons, we want your gifts, hampers and balloon décor to arrive safely, on time and ready to create a memorable experience.

This Shipping & Delivery Policy explains how we handle deliveries, courier orders, event décor installations and collections. It should be read together with our Terms & Conditions and Returns & Refund Policy.

1. About Ebnolo Balloons

Ebnolo Balloons is a creative gifting and balloon décor business based in Boksburg, Gauteng, providing personalised gifts, balloon arrangements, hampers, balloon arches, balloon pillars, event décor and corporate gifting solutions.

We deliver to customers in Boksburg, the East Rand, Johannesburg, Gauteng and other areas of South Africa, subject to product type, delivery requirements and courier availability.

2. Delivery Areas

We offer delivery within selected areas of Gauteng and may arrange courier delivery to other areas of South Africa for suitable products.

Delivery availability depends on:

The type and size of the order
The delivery address
Whether the order requires special handling
Courier availability
The required delivery date
Whether the order is a balloon installation or a product that can be transported by courier

Some large balloon installations, arches, pillars and event décor may only be available for delivery and installation within selected areas.

3. Delivery Methods

Depending on your order, Ebnolo Balloons may provide delivery through:

Ebnolo Balloons' own delivery service
A third-party courier service
Scheduled event décor delivery and installation
Customer collection from our Boksburg location

The available delivery method will be confirmed when your order or quotation is processed.

4. Delivery Fees

Delivery charges depend on factors such as:

Delivery location
Distance from our Boksburg premises
Size and quantity of products
Number of items being delivered
Special handling requirements
Installation requirements
Urgency of the delivery
Courier charges, where applicable

The applicable delivery fee will be communicated before the order is confirmed.

Unless specifically stated otherwise, delivery and installation charges are separate from the product price.

5. Delivery Times

Delivery times vary depending on the product and order requirements.

For standard personalised gifts, hampers and other products, the estimated dispatch or delivery timeframe will be communicated when the order is confirmed.

For balloon décor and event installations, delivery and installation will be scheduled according to the agreed event date and time.

Where an electronic transaction is placed, Ebnolo Balloons will communicate the applicable dispatch or delivery timeframe in accordance with the requirements applicable to electronic transactions.

Customers should place orders sufficiently in advance, particularly for:

Birthday celebrations
Weddings
Baby showers
Corporate events
Dealership events
Product launches
Showroom décor
Large balloon installations
Seasonal and Christmas orders
Highly personalised orders

6. Event and Balloon Décor Deliveries

Balloon arches, balloon pillars and other event décor are not treated in the same way as ordinary courier parcels.

Where an order includes installation, Ebnolo Balloons will agree with the customer on:

The venue
Delivery date
Arrival time
Installation requirements
Access arrangements
Collection or dismantling arrangements, where applicable

Customers are responsible for providing accurate venue information and ensuring that the venue is accessible at the agreed time.

Where Ebnolo Balloons agrees to deliver or perform services at a particular location, date and time, we will make reasonable arrangements to fulfil the agreed delivery or installation. South African consumer law provides protections where goods or services are delivered or performed at a materially different location, date or time than agreed.

7. Delivery of Personalised Products

Personalised products such as mugs, tumblers, drinkware, gift boxes and personalised gifts require additional preparation time.

Customers are responsible for checking that all information supplied for personalisation is correct before the order is confirmed.

This includes:

Names
Dates
Messages
Spelling
Numbers
Images
Logos
Colour selections
Other personalised details

Ebnolo Balloons is not responsible for errors caused by incorrect information supplied by the customer.

However, this does not affect any rights the customer may have where the product is defective, incorrect or otherwise does not conform to the agreement.

8. Delivery of Gift Hampers

Gift hampers, including coolerbox hampers, ice bucket hampers and corporate gift hampers, will be packaged appropriately for transport.

Certain hamper items may have specific handling or storage requirements.

Where an order contains products that are time-sensitive, fragile or otherwise unsuitable for ordinary courier transport, Ebnolo Balloons may contact the customer to arrange an appropriate delivery method.

9. Balloon Delivery and Handling

Balloons are delicate products and can be affected by:

Heat
Direct sunlight
Sharp surfaces
Rough handling
Wind
Rain
Extreme temperatures
Friction
Incorrect storage or transportation

Customers should handle delivered balloon products carefully and follow any care instructions supplied with the order.

Once a balloon arrangement has been delivered and accepted, Ebnolo Balloons cannot be held responsible for damage caused by customer handling, unsuitable environmental conditions or circumstances outside our reasonable control.

This does not limit any rights the customer may have in respect of goods that were defective when supplied.

10. Outdoor Deliveries and Installations

Outdoor balloon installations are subject to weather and environmental conditions.

Wind, rain, extreme heat, direct sunlight and other environmental factors can affect balloon installations.

Where weather conditions create a reasonable safety risk or are likely to compromise the installation, Ebnolo Balloons may recommend:

Moving the installation indoors
Changing the installation location
Rescheduling the installation
Adjusting the design
Removing or modifying certain elements

Any changes will be discussed with the customer where reasonably possible.

11. Accurate Delivery Information

Customers must provide accurate and complete delivery information, including:

Full recipient name
Contact number
Physical delivery address
Unit, apartment or building number where applicable
Complex or estate name where applicable
Gate/access instructions
Delivery contact person
Preferred delivery date
Any relevant venue information

Ebnolo Balloons cannot be responsible for delays or failed deliveries resulting from incorrect, incomplete or outdated information supplied by the customer.

Additional delivery charges may apply where a second delivery attempt is required because incorrect information was provided.

12. Someone Must Be Available to Receive the Order

Customers should ensure that someone is available to receive the delivery at the agreed address and time.

For gifts being delivered directly to another person, the customer should ensure that the recipient or another authorised person can receive the order.

Where no authorised person is available, Ebnolo Balloons or the courier may:

Contact the customer
Contact the recipient
Attempt delivery again
Return the order to the Ebnolo Balloons premises
Arrange an alternative delivery time

Any additional delivery costs arising from a failed delivery may be charged where permitted by law and agreed with the customer.

13. Courier Deliveries

Where a third-party courier is used, delivery is subject to the courier's operational requirements and service area.

Ebnolo Balloons will provide the courier with the delivery information supplied by the customer.

Courier delays may occur because of circumstances such as:

Traffic
Weather
Road closures
Operational disruptions
Incorrect addresses
High-volume periods
Public holidays
Remote delivery locations
Other circumstances outside Ebnolo Balloons' reasonable control

We will make reasonable efforts to assist customers with delivery-related queries.

14. Delayed Deliveries

If an order is delayed beyond the agreed delivery timeframe, customers should contact Ebnolo Balloons as soon as possible.

Where an order is subject to an agreed delivery period, Ebnolo Balloons will take reasonable steps to communicate material delays.

Where a supplier fails to perform an electronic transaction within the agreed period, applicable South African law may provide consumers with cancellation rights.

Nothing in this policy is intended to limit rights provided to consumers by applicable law.

15. Delivery on Specific Event Dates

For event décor, balloon installations and time-sensitive gifting, customers should provide the event date and required delivery or installation time when requesting a quotation.

Ebnolo Balloons will confirm whether the requested date and time are available before the order is accepted.

Customers should not assume that an event date is reserved until Ebnolo Balloons has confirmed the booking and any required payment or deposit has been received.

16. Same-Day and Urgent Delivery

Same-day or urgent orders may be accepted at Ebnolo Balloons' discretion and subject to:

Product availability
Production capacity
Delivery availability
Location
Personalisation requirements
Event schedule
Additional urgent-order charges, where applicable

Customers should contact Ebnolo Balloons directly to determine whether an urgent order can be accommodated.

17. Public Holidays and Weekends

Delivery and production schedules may be affected by weekends, public holidays and periods of high demand.

Customers should allow additional time during:

December and the Christmas period
Valentine's Day
Mother's Day
Father's Day
Easter
Public holidays
Major promotional periods
Peak wedding and event seasons

Any specific delivery deadline will be confirmed with the customer where applicable.

18. Collection

Customers may be offered the option to collect eligible orders from:

36 Odendaal Road
Morganridge
Boksburg
Gauteng
1459
South Africa

Collection times must be arranged in advance.

Customers collecting orders are responsible for ensuring that their vehicle or transport method is suitable for the size and type of product being collected.

Large balloon arrangements may require appropriate vehicle space and careful handling.

19. Delivery Inspection

Customers should inspect their order as soon as reasonably possible after delivery.

If an order appears to be:

Damaged
Incorrect
Missing items
Significantly different from what was ordered

the customer should contact Ebnolo Balloons promptly and provide photographs or other relevant information where appropriate.

This helps us investigate the issue and arrange an appropriate remedy where applicable.

20. Damaged Goods

If goods are damaged during delivery, customers should notify Ebnolo Balloons as soon as reasonably possible.

Where the damage occurred before the customer received the goods and the customer has a legally recognised claim, Ebnolo Balloons will address the matter in accordance with applicable consumer law.

The Consumer Protection Act provides protections concerning the return of defective or unsafe goods and other circumstances in which goods may be returned.

21. Incorrect or Missing Items

If you receive an item that does not correspond with your confirmed order, or an agreed item is missing, please contact us as soon as possible.

We may request:

Your order or quotation details
Photographs of the delivered items
Photographs of packaging
A description of the problem
Any other information reasonably required to investigate the issue

Where Ebnolo Balloons is responsible for the error, we will work with the customer to provide an appropriate remedy.

22. Delivery of Personalised and Custom Products

Personalised and custom-made products may have different delivery timeframes from standard products because they require design, production and quality-checking before dispatch.

Some personalised or custom-made goods may also fall within statutory exceptions to certain electronic-transaction cooling-off rights. This does not remove other consumer rights that may apply to defective, incorrect or non-conforming goods.

23. Delivery Charges and Refunds

Where a refund is legally or contractually due, the treatment of delivery charges will depend on the reason for the refund and the applicable legal requirements.

Ebnolo Balloons will not use this policy to exclude any mandatory refund, return or consumer remedy provided by South African law.

Our Returns & Refund Policy provides additional information regarding returns, refunds, cancellations and defective or incorrect products.

24. Unsuccessful Deliveries

An additional delivery fee may apply where a delivery cannot be completed because of circumstances attributable to the customer, such as:

Incorrect address
Incorrect contact details
No authorised recipient available
Refusal to accept the order
Inaccessible premises
Failure to provide required access instructions
Failure to communicate relevant venue requirements

Any such additional charge will be communicated where reasonably possible.

This does not apply where the failure to deliver is attributable to Ebnolo Balloons.

25. Delivery to Businesses, Dealerships and Venues

For corporate clients, vehicle dealerships, showrooms, event venues, offices, schools and other organisations, customers must provide:

Business or venue name
Full physical address
Contact person
Contact number
Delivery instructions
Loading/access information where relevant
Security or reception requirements
Event or installation details

Customers are responsible for ensuring that the receiving venue has approved the delivery and installation where applicable.

26. Delivery and Installation Access

For balloon décor installations, the customer must ensure that Ebnolo Balloons has reasonable access to the installation area.

Delays caused by:

Venue access restrictions
Security procedures
Parking limitations
Incorrect venue information
Lack of access
Other venue-related restrictions

may affect installation times.

Where additional labour, waiting time, travel or other costs are incurred because of customer or venue-related delays, Ebnolo Balloons may charge reasonable additional fees where agreed or permitted by law.

27. Delivery Confirmation

Delivery may be confirmed through:

Signature
Recipient confirmation
Delivery notification
Photograph
Courier tracking information
Electronic confirmation
Other reasonable delivery records

For event installations, completion may also be confirmed by the customer, venue representative or another authorised person.

28. Delivery Risks and Circumstances Outside Our Control

Ebnolo Balloons will take reasonable steps to fulfil confirmed deliveries.

However, we cannot be responsible for delays or failures caused by circumstances reasonably outside our control, including:

Severe weather
Flooding
Road closures
Accidents
Traffic disruptions
Power or telecommunications failures
Courier disruptions
Natural disasters
Strikes or industrial action
Government restrictions
Venue closures
Other unforeseen events

Where reasonably possible, Ebnolo Balloons will communicate significant disruptions and work with the customer to find a practical solution.

29. Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded under South African law.

The Consumer Protection Act establishes national consumer-protection standards, while the Electronic Communications and Transactions Act contains specific requirements relating to electronic transactions, including delivery information and performance of orders.

30. Changes to This Policy

Ebnolo Balloons may update this Shipping & Delivery Policy from time to time to reflect changes to our services, delivery arrangements, business practices or applicable legal requirements.

The latest version will be made available on ebnolo.co.za.