Have questions about ordering gift boxes, delivery times, or personalisation options? You’re in the right place. At Ebnolo Online Giftshop, we believe gifting should be simple, enjoyable, and stress-free, which is why we’ve answered the most common questions our customers ask.
Whether you’re buying gift boxes online for a birthday, choosing personalised gift boxes for a loved one, or arranging corporate gift hampers in South Africa, our FAQ section is designed to guide you every step of the way.
From payment and delivery to customisation and care, you’ll find clear, helpful answers tailored to your gifting needs.
Still need assistance? Our friendly team is always ready to help you choose the perfect gift box or hamper for any occasion.
General Questions
Ebnolo is your go-to online gift shop in South Africa, offering curated gift boxes, balloon gifts, and customised hampers for every occasion. Whether you're celebrating a birthday, showing appreciation, or sending love from afar, we help you say it in style.
We stock a wide range of luxury gift boxes, pamper hampers, snack baskets, romantic balloon gifts, and seasonal specials like Valentine’s Day and Mother’s Day gift boxes. You can also order custom gift boxes made just for your recipient.
Yes! We offer personalised gift boxes tailored to your occasion and preferences. Add a custom message, select a theme, or include specific items to make it extra special.
Our collections are perfect for women, men, moms, coworkers, friends, and even corporate clients. From gifts under R200 to premium packages, we cater to every age and budget—especially popular among modern shoppers aged 18–35.
Buying & Delivery
Absolutely. We deliver across South Africa—including Johannesburg, Pretoria, Cape Town, and beyond. Your gift will arrive safely and beautifully packaged.
Standard delivery takes 2–5 working days, depending on the destination. Express options may be available—contact us to confirm delivery times for your area.
At this time, same-day delivery is only available in select areas. Please WhatsApp us on 060 505 0659 to check availability before placing your order.
You can place your order directly on our website or via WhatsApp. Browse our collections, choose your gift, and we'll handle the rest.
Packaging & Quality
Presentation is our passion. Every Ebnolo gift is wrapped with care, featuring elegant ribbon, premium wrapping, and attention to detail that makes each box a joy to receive.
Yes, we include a handwritten or printed message with each gift—just include your note at checkout or send it via WhatsApp after ordering.
Definitely. We work with companies to create branded corporate hampers and festive gifts for staff or clients. Contact us for volume discounts and custom packaging options.
Payments & Pricing
We accept EFT, PayFast, card payments, and mobile wallets. All transactions are secure.
Yes! We run seasonal promotions, gift bundles, and limited-time offers—follow us on Instagram or join our mailing list so you never miss a deal.
We have something for everyone—from gifts under R200 to luxury hampers. Our pricing is transparent, and we make sure every box offers excellent value and unforgettable presentation.