Legal notice

Last Updated: 19 September 2026
Website: ebnolo.co.za

This Legal Notice governs access to and use of the Ebnolo Balloons website, ebnolo.co.za, and the information, content, products and services made available through the website.

By accessing or using this website, you acknowledge that you have read and understood this Legal Notice and agree to use the website in accordance with applicable South African law.

1. Business Information

Business Name: Ebnolo Balloons
Address: 36 Odendaal Road, Morganridge, Boksburg, Gauteng, 1459, South Africa
Telephone: 060 505 0659
Email: orders@ebnolo.co.za
Website: ebnolo.co.za
Business Hours: Monday–Friday, 09:00–17:00

Ebnolo Balloons provides creative gifting and balloon décor services, including personalised gifts, balloon arches, balloon pillars, event décor, corporate gifting, hampers and related products and services.

2. Acceptance of This Legal Notice

By accessing, browsing or using this website, you agree to comply with this Legal Notice, our Terms & Conditions, Returns & Refund Policy, Shipping & Delivery Policy and Privacy Policy, where applicable.

If you do not agree with these terms, you should discontinue use of the website.

Nothing in this Legal Notice is intended to exclude or limit any rights that consumers have under applicable South African law.

3. Website Information

Ebnolo Balloons makes reasonable efforts to ensure that information published on this website is accurate, relevant and up to date.

However, product descriptions, photographs, colours, prices, availability, delivery information, service descriptions and other website content may change from time to time.

Information on the website is provided for general informational and commercial purposes and should not be regarded as a guarantee that a particular product, colour, design, service or delivery option will always be available.

The Consumer Protection Act promotes improved standards of consumer information and regulates certain business and marketing practices in South Africa.

4. Product Images and Colours

We make reasonable efforts to display products and colours as accurately as possible.

However, actual colours may appear differently depending on:

Your screen or device
Display settings
Lighting conditions
Photography
Printing
Material variations
Manufacturer or supplier variations

For balloon décor and personalised products, minor variations may occur as a result of the handmade, customised or installation-based nature of the product.

Where a specific colour, design, material or product is important to an order, customers should confirm the details with Ebnolo Balloons before placing the order.

5. Pricing and Availability

Prices, promotions and product availability displayed on the website may change without prior notice, subject to applicable law.

A quotation or order confirmation issued by Ebnolo Balloons may contain specific pricing, product, delivery, installation and payment terms applicable to that transaction.

An online enquiry, quotation request or submission of a form does not automatically constitute acceptance of an order.

Orders are only considered confirmed when Ebnolo Balloons has communicated acceptance of the order and any required payment or deposit has been received.

6. Quotes and Custom Orders

Because Ebnolo Balloons provides personalised and custom-made products and décor, the final price may depend on factors such as:

Product selection
Quantity
Personalisation
Balloon colours
Design complexity
Installation requirements
Delivery distance
Venue requirements
Event date
Urgency
Custom branding
Availability of materials

Where a quotation is provided, the quotation will specify its applicable validity period and any relevant conditions.

7. Intellectual Property

Unless otherwise stated, the content appearing on this website is owned by, licensed to, or used with permission by Ebnolo Balloons.

This includes, but is not limited to:

Logos
Brand elements
Business names
Text
Product descriptions
Photographs
Graphics
Designs
Illustrations
Website layouts
Original promotional material
Marketing content
Other visual and written material

You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit or otherwise use Ebnolo Balloons' intellectual property without prior written permission, except where permitted by applicable law.

8. Customer-Supplied Content

Where customers provide photographs, logos, artwork, names, messages, designs or other material for use in a personalised product or corporate order, the customer confirms that they have the necessary rights or permission to provide and use that material for the requested purpose.

The customer remains responsible for ensuring that supplied material does not unlawfully infringe the intellectual property, privacy, publicity or other rights of another person or organisation.

9. Third-Party Intellectual Property

Ebnolo Balloons respects the intellectual property rights of third parties.

Third-party names, logos, trademarks, photographs or other intellectual property displayed on the website or used in customer projects remain the property of their respective owners unless otherwise stated.

Use of such material does not necessarily imply ownership, sponsorship or endorsement by Ebnolo Balloons.

10. Website Use

You agree not to use the website:

For unlawful purposes
To commit fraud
To distribute malicious software
To interfere with website functionality
To attempt unauthorised access
To copy or misuse website content
To impersonate another person or organisation
To submit false or misleading information
In a manner that could damage Ebnolo Balloons or its customers

Ebnolo Balloons reserves the right to take reasonable steps to protect the website, its systems, customers and business interests from misuse.

11. Website Availability

Ebnolo Balloons aims to keep the website accessible and operational, but does not guarantee that the website will always be available, uninterrupted, error-free or free from technical problems.

Website availability may be affected by:

Maintenance
Hosting problems
Internet connectivity
Software failures
Cybersecurity incidents
Third-party service interruptions
Power failures
Other circumstances outside our reasonable control

12. External Links

The website may contain links to third-party websites, platforms, social media profiles or other external resources.

These links may be provided for convenience or additional information.

Ebnolo Balloons does not necessarily control, operate or endorse third-party websites and is not responsible for their:

Content
Availability
Privacy practices
Security
Products or services
Terms and conditions

Users should review the applicable terms and privacy policies of third-party websites before using them.

13. Electronic Communications

When you contact Ebnolo Balloons electronically, including by email, website forms, messaging platforms or other electronic means, you acknowledge that electronic communications may be subject to ordinary technological risks.

The Electronic Communications and Transactions Act 25 of 2002 provides a legal framework for electronic communications and transactions in South Africa.

Ebnolo Balloons will take reasonable steps to protect electronic communications but cannot guarantee that electronic communications will always be completely secure, uninterrupted or free from interception, corruption or technical errors.

14. Email and Message Disclaimer

Information communicated by email or other electronic communication from Ebnolo Balloons is intended for the person or organisation to whom it is addressed.

If you receive an electronic communication in error, you should notify Ebnolo Balloons and avoid using, copying, distributing or disclosing the information where doing so would be unlawful.

No employee or representative may create contractual obligations on behalf of Ebnolo Balloons through electronic communication unless authorised to do so.

A confirmed order, quotation or agreement will be governed by the applicable terms communicated and accepted by the parties.

15. Personal Information

Ebnolo Balloons may collect and process personal information when you:

Browse the website
Submit an enquiry
Request a quotation
Place an order
Subscribe to communications
Contact us
Provide delivery information
Provide personalisation details
Interact with our business through applicable digital channels

Personal information will be handled in accordance with applicable privacy laws and Ebnolo Balloons' Privacy Policy.

The Protection of Personal Information Act 4 of 2013 establishes conditions for the lawful processing of personal information and provides rights relating to personal information.

16. Cookies and Website Technologies

The website may use cookies or similar technologies to support website functionality, improve user experience, understand website usage and, where applicable, support marketing or analytics.

Where required, applicable consent or other lawful processing requirements will be followed.

Additional information about the collection and use of personal information should be provided in the Ebnolo Balloons Privacy Policy.

17. Consumer Rights

Nothing in this Legal Notice is intended to:

Remove a consumer's statutory rights
Exclude a remedy that cannot lawfully be excluded
Mislead a consumer about their legal rights
Waive obligations imposed on Ebnolo Balloons by applicable legislation

The Consumer Protection Act establishes national consumer-protection standards and regulates various aspects of consumer transactions and business practices.

Where a provision of this Legal Notice conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Ebnolo Balloons will not be liable for loss or damage arising from the use of this website where such liability may lawfully be excluded or limited.

This may include indirect or consequential losses arising from:

Website unavailability
Reliance on general website information
Third-party websites
Technical interruptions
Unauthorised access caused by circumstances outside our reasonable control
External services or platforms

However, this clause does not exclude or limit liability where doing so would be prohibited by South African law, including liability that cannot lawfully be excluded under applicable consumer-protection legislation.

19. Balloon Décor and Environmental Conditions

Balloon décor is inherently affected by environmental conditions.

Heat, direct sunlight, wind, rain, sharp surfaces, friction and other environmental factors may affect balloon products.

Ebnolo Balloons will provide reasonable care and professional installation where installation forms part of the agreed service.

However, Ebnolo Balloons cannot guarantee the lifespan or appearance of balloon décor where environmental conditions, venue conditions or customer handling materially affect the installation.

Specific balloon-care and installation conditions may be included in the applicable quotation or order confirmation.

20. Personalised and Custom Products

Personalised products are created according to customer-supplied specifications.

Customers are responsible for checking information supplied for personalisation, including:

Names
Spelling
Dates
Messages
Numbers
Images
Logos
Colour selections

Ebnolo Balloons may rely on the information approved or supplied by the customer when producing the final product.

This does not limit any statutory rights a customer may have in relation to defective, incorrect or non-conforming goods.

21. Website Reviews, Testimonials and User Content

Where customers voluntarily provide testimonials, reviews, photographs or other content for possible publication, Ebnolo Balloons may use that content for legitimate business and marketing purposes where appropriate and with any required permission or consent.

Customers should not submit content that infringes another person's rights or contains unlawful, defamatory or misleading material.

22. Social Media

Ebnolo Balloons may maintain social media profiles and may link to or display content from social media platforms.

Social media platforms operate independently from Ebnolo Balloons and are governed by their own terms, privacy policies and rules.

Ebnolo Balloons is not responsible for changes to third-party social media platforms, including changes to functionality, availability, policies or content.

23. No Professional Advice

Information published on the Ebnolo Balloons website is intended primarily for information and commercial purposes.

Unless expressly stated otherwise, website content does not constitute legal, financial, medical, professional or other specialised advice.

Users should obtain appropriate professional advice where required for their individual circumstances.

24. Errors and Corrections

Despite reasonable efforts, website content may occasionally contain typographical errors, inaccuracies or outdated information.

Ebnolo Balloons reserves the right to correct errors, update information and make changes to website content where appropriate.

Where an error materially affects an existing customer transaction, Ebnolo Balloons will address the matter in accordance with the applicable agreement and South African law.

25. Fraud and Unauthorised Use

Ebnolo Balloons will not be responsible for communications, payment instructions or requests that are falsely represented as originating from Ebnolo Balloons.

Customers should exercise caution when responding to unusual payment requests or communications.

If you receive a suspicious communication claiming to be from Ebnolo Balloons, contact us directly using the contact details published on ebnolo.co.za before making any payment or providing sensitive information.

26. Governing Law

This Legal Notice is governed by the laws of the Republic of South Africa.

Any dispute relating to the use of the website or the services of Ebnolo Balloons will be dealt with in accordance with applicable South African law and the dispute-resolution provisions contained in the applicable Terms & Conditions.