How should I store my gift box after delivery?

Store your gift box in a cool, dry place away from direct sunlight. This helps preserve packaging, edible items, and personalised products until the gift is ready to be enjoyed.

Do snack and chocolate hampers need refrigeration?

Most snack and chocolate gift boxes do not require refrigeration. However, during warmer weather, we recommend keeping chocolate items in a cool area to prevent melting.

How long do edible items in gift hampers last?

All edible items are selected with shelf life in mind and include expiry dates. For best enjoyment, we recommend consuming snacks and chocolates within a few weeks of delivery.

Can I open the gift box to check contents before gifting?

Yes, you may carefully open the gift box to check the contents. Just ensure items are repositioned neatly and packaging is handled gently to maintain presentation.

How should personalised mugs, tumblers, or glass items be handled?

Personalised items should be handled with care and washed gently before use. Hand-washing is recommended for printed or customised products to maintain their design quality.

What should I do if my gift includes balloons?

Balloon gifts are best enjoyed shortly after delivery. Keep balloons away from heat, sharp objects, and direct sunlight to extend their appearance and shape.

How are gifts protected during delivery?

All Ebnolo gift boxes are securely packaged using protective materials to minimise movement and damage during transit. We take extra care to ensure gifts arrive in excellent condition.

Can I store a gift box for a future occasion?

Yes, many gift boxes can be stored for a short period before gifting. We recommend checking expiry dates on edible items and storing the box in a safe, dry location.

What should I do if an item is damaged on arrival?

If you notice any damage upon delivery, please contact us as soon as possible. Our team will assist you promptly to resolve the issue and ensure your satisfaction.

Who can I contact for gift care questions?

If you have any questions about caring for your gift box or hamper, our friendly team is always available to help via phone or email.

Gift Care & Handling Guide

At Ebnolo Online Giftshop, every gift is thoughtfully curated and beautifully packaged to arrive looking its best. Proper care and handling help preserve the quality, freshness, and presentation of your gift box or hamper from the moment it’s delivered to the time it’s enjoyed. Whether you’ve ordered luxury gift boxes, snack hampers, chocolate gift boxes, or pamper hampers, a few simple care tips can make all the difference.

From storing edible items correctly to handling personalised products with care, this guide ensures your gifts remain just as special as intended.

We carefully package all orders for safe nationwide delivery across South Africa. Once received, following these guidelines will help protect delicate items, maintain freshness, and keep presentation flawless—especially if the gift will be given at a later date.

Creating Memorable Gift Moments

Thoughtfully Curated Gifts

Every Ebnolo gift box is carefully curated with...

Premium Packaging

From elegant ribbons to themed wrapping, our pr...

Personalisation Options

Add names, messages, or custom touches to creat...

Ready for Every Occasion

Whether it’s a birthday, romantic gesture, than...

Luxury Meets Affordability

Choose from luxury gift boxes or affordable opt...

Nationwide Delivery

We offer reliable gift delivery across South Af...

Corporate & Bulk Gifting

Our customised corporate gift hampers are ideal...

Attention to Detail

We believe presentation matters. Every gift is ...

Step-by-Step Gifting

Choosing Your Gift

1. Browse our wide selection of gift boxes for sale, including luxury gift boxes, snack hampers, pamper hampers, and personalised gift boxes.

2. Filter by occasion, recipient, or budget—from gifts under R200 to premium corporate gift hampers.

3. Select from popular options such as birthday gift boxes, Valentine’s Day gift boxes, or Mother’s Day gift boxes.

4. If you’re unsure, our team is always available to help you choose the perfect gift.

Personalisation & Customisation

1. Add a personalised touch with custom messages, names, or themed designs on selected items.

2. Choose from personalised balloons, mugs, tumblers, or custom gift box arrangements.

3. Review all custom details carefully before checkout to ensure accuracy.

4. Every personalised gift is created with attention to detail to reflect your sentiment perfectly.

Packaging & Presentation

1. Each gift is carefully packed using premium materials, elegant ribbons, and themed wrapping.

2. Our team ensures your gift looks just as special on arrival as it did when you ordered it.

3. Fragile items are securely packaged to prevent damage during delivery.

4. Presentation is at the heart of what we do—because first impressions matter.

Placing Your Order

1. Add your selected items to the cart and proceed to secure checkout.

2. Enter delivery details, including recipient address and preferred delivery date.

3. Select nationwide delivery options across South Africa, including gift delivery Johannesburg, Pretoria, and Cape Town.

4. Once confirmed, you’ll receive order updates to keep you informed every step of the way.

Delivery & Receiving

1. Orders are dispatched promptly to ensure timely delivery for your special occasion.

2. Our reliable couriers deliver gifts safely across South Africa.

3. Upon arrival, gifts are ready to be enjoyed—no extra wrapping required.

4. For any delivery queries, our friendly customer support team is ready to assist.

After-Delivery Care & Support

1. Inspect your gift upon arrival to ensure everything is perfect.

2. Keep personalised and decorative items away from moisture or direct sunlight to maintain quality.

3. For edible gifts, store according to the product instructions provided.

4. If you need assistance, feedback, or help with a repeat order, our team is just a message away.

Additional Gifting Tips

1. Order early during peak seasons such as Valentine’s Day, Mother’s Day, and Christmas.

2. Double-check spelling on personalised items before checkout.

3. Consider the recipient’s preferences when choosing colours, themes, or treats.

4. For corporate or bulk gifting, contact us directly for tailored solutions and branded options.

Easy to gift, hard to forget